> For the complete documentation index, see [llms.txt](https://docs.loadmill.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loadmill.com/introduction/deviceless-mobile-testing/troubleshooting.md).

# Troubleshooting

Q: My application utilize ssl-pinning, as a result I don't see encrypted traffic.\
A: In that case you must build a development version of your application with one of the options:\
(a) disabling ssl-pinning\
(b) whitelisting loadmill-mitm-proxy certificate as part of ssl-pinning\
\
Q: After configuring everything, my application is not responding anymore, neither I see traffic.\
A: Make sure the following:\
(a) The proxy is started\
(b) The proxy port is whitelisted in machine's firewall\
(c) Your device and proxy host machine are connected to the same network and the port is allowed by the network.\
(d) The application does not utilize ssl-pinning or loadmill-ssl-certificate is whitelisted.


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