# Troubleshooting Q: My application utilize ssl-pinning, as a result I don't see encrypted traffic.\ A: In that case you must build a development version of your application with one of the options:\ (a) disabling ssl-pinning\ (b) whitelisting loadmill-mitm-proxy certificate as part of ssl-pinning\ \ Q: After configuring everything, my application is not responding anymore, neither I see traffic.\ A: Make sure the following:\ (a) The proxy is started\ (b) The proxy port is whitelisted in machine's firewall\ (c) Your device and proxy host machine are connected to the same network and the port is allowed by the network.\ (d) The application does not utilize ssl-pinning or loadmill-ssl-certificate is whitelisted. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.loadmill.com/introduction/deviceless-mobile-testing/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.